The COVID-19 pandemic brought unwelcome challenges overnight, leaving the healthcare industry floundering in a sea of change. Physicians quickly emerged as heroes, but planning – and willpower – will be important to navigate in order to sustain your practice’s business success in the new normal. In this fast-paced, content-rich session, we’ll spotlight the pandemic-driven dive into telemedicine and the ever-present challenges of getting paid while efficiently delivering ambulatory care. The rules and regulations about coding for telemedicine and other virtual services changed as rapidly as the spread of the disease. Join nationally-recognized practice management expert Elizabeth Woodcock, MBA, FACMPE, CPC, to review the coding for all non-face-to-face services: telemedicine, e-visits, virtual services, remote patient monitoring and more! Correct coding is a wonderful achievement, but it doesn’t necessarily mean money in the bank. This session will also discuss best practices for getting paid. Finally, this session will spotlight the steps to ensure your new telemedicine workflow is sustainable.

At the completion of this session, you will:

• Better understand coding for telemedicine and virtual services
• Be able to implement best practices for billing and collecting from payers, as well as patients
• Know how to identify opportunities for operationalizing remote care under the new normal